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Returns and Exchanges are NOT AVAILABLE on the following items:
Any items purchased using a promo code
Dondolo is able to accept returns or exchanges on merchandise purchased at www.dondolo.com only.
If you need to submit an exchange or return for any reason, please follow these steps:
1. Please contact email@example.com and notify us of your return/exchange – items will not be accepted without a prior email notification.
2. Items must be returned in their original condition (inside plastic bags and tags attached) for a full refund within 14 days to the address below.
- NOTE: If items are received not in their original condition, you will be charged a $9 restocking fee.
3. Include a copy of your receipt for faster processing. Please indicate on your receipt if you would like a refund or exchange (if exchange, note the size you would like. Note, if we do not have the size you want - we will notify you and refund your credit card.)
Please mail the item(s) to:
315 Cole Street - Suite #160
Dallas, TX 75207
Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.
Returns for Flawed Items
Dondolo must receive notice of flawed merchandise within 10 days of receipt of goods. We will be happy to issue a return label and refund your card if we do not have a replacement in stock.