returns and exchanges
At Dondolo, your satisfaction is our goal. If for any reason you are unhappy with your purchase, we will gladly refund items that are unworn, unwashed, with original tags intact. Defective items will be returned regardless. In order for refunds to remain valid, items must be in the same condition they were received.
Below is refund timelines.
0-30 days from receipt of merchandise
100% of purchase price
30-60 days from receipt of merchandise
75% of purchase price
60-120 days from receipt of merchandise
50% of purchase price
120+ days from receipt of merchandise
Merchandise returned more than four months after the delivery date will be shipped back to you at your expense.
Sale and Online Clearance Merchandise
Must be returned within 15 days of receipt of merchandise.
When a gift is returned, a Dondolo Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise.
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
Please allow 10-14 days for the processing of your return.