Contact Us

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11520 N. Central Expy. #236
Dallas, TX, 75243

Return Policy

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Returns and Exchanges are NOT AVAILABLE on the following items:

  • Any items purchased using a promo code
  • SALE ITEMS

 

  • Dondolo is able to accept returns or exchanges on merchandise purchased at www.dondolo.com only.
  • If you need to submit an exchange or return for any reason, please follow these steps:

          1. Please contact info@dondolo.com and notify us of your return/exchange – items will not be accepted without a prior email notification.

          2. Items must be returned in their original condition (inside plastic bags and tags attached) for a full refund within 14 days to the address below.

               - NOTE: If items are received not in their original condition, you will be charged a $9 restocking fee.

          3. Include a copy of your receipt for faster processing.  Please indicate on your receipt if you would like a refund or exchange (if exchange, note the size you would like. Note, if we do not have the size you want - we will notify you and refund your credit card.)

  

Please mail the item(s) to:

DONDOLO INC

ATTN: Return/Exchange

2201 Midway Rd Suite 324

Carrollton, TX 75006

 

Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.

 

Returns for Flawed Items

Dondolo must receive notice of flawed merchandise within 10 days of receipt of goods. We will be happy to issue a return label and refund your card if we do not have a replacement in stock.