Contact Us

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11520 N. Central Expy. #236
Dallas, TX, 75243

Returns

returns and exchanges

At Dondolo, your satisfaction is our goal. If for any reason you are unhappy with your purchase, we will gladly refund items that are unworn, unwashed, with original tags intact. Defective items will be returned regardless. In order for refunds to remain valid, items must be in the same condition they were received.

Below is refund timelines.

0-30 days from receipt of merchandise
100% of purchase price

30-60 days from receipt of merchandise
75% of purchase price

60-120 days from receipt of merchandise
50% of purchase price

120+ days from receipt of merchandise
0%

Merchandise returned more than four months after the delivery date will be shipped back to you at your expense.

Sale and Online Clearance Merchandise

Must be returned within 15 days of receipt of merchandise.

Gifts

When a gift is returned, a Dondolo Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise.

By Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Please allow 10-14 days for the processing of your return.